FAQ's ♡
We hope any questions you may have, can be answered here. However, if you're still stuck, please don't hesitate to contact us.
Do you offer free shipping?
Yes! For UK orders over £100 and overseas orders over £150 we will deliver your order for free.
How does Brexit affect ordering from you?
We have been well prepared for this transition and were completing relevant paperwork 6 months before the process became essential for overseas shipping. The disruption to our service should be minimal, however you may notice extra delays at customs and possible new charges for EU customers for orders over £150 that are beyond our control. However, EU orders under £150 will have tax included in the order at the checkout, so you will not get extra charges on delivery.
How long does delivery take?
We try and dispatch items within 1 working day. There may be a slight delay during busy periods. We offer several shipping options, ranging from untracked 2nd class to express next day delivery. The cut off time for next days delivery items is 9am.
I have just made an order, but want to add to it. Can I do this?
As long as your order is not yet dispatched, we'll do our best to accommodate. Please contact us at your earliest convenience and we'll try and help.
Can I cancel my order?
We try and get things out super fast for our customers, so if your order has already been dispatched we're afraid we are unable to cancel. Please follow our returns procedure if you no longer want the items ordered.
How do I return my order to you?
Please follow our returns procedure here